Terms & Conditions

These Terms & Conditions describe the general terms for using the Merita Cleaning LLC website and requesting or purchasing cleaning services.

1. Quotes and Estimates

Quote requests submitted through the website are requests for information and do not automatically create a service contract. Prices may depend on the size, condition, access, requested services, frequency, and other job-specific factors.

2. Scheduling

A requested date is not guaranteed until Merita Cleaning LLC confirms the appointment. Customers should provide accurate contact and service-address information.

3. Services

Services performed will be based on the agreed scope of work. If conditions at the property materially differ from the information provided when the quote was prepared, we may discuss a revised price or scope before performing additional work.

4. Customer Responsibilities

Customers should provide safe access to the property, disclose relevant conditions that could affect the cleaning, and secure valuable or fragile personal property as appropriate.

5. Payments

Payment methods and due dates will be communicated with the quote, invoice, or payment request. Online payments may be processed by a third-party payment processor. A payment does not expand the agreed scope of cleaning services.

6. Cancellations and Rescheduling

Cancellation and rescheduling terms may vary by appointment or service agreement and will be communicated before service when applicable. Customers should contact us as soon as possible if they need to change an appointment.

7. Access and Safety

We may decline or stop work when a property presents an unsafe condition, prohibited materials, or circumstances that cannot reasonably be handled as part of ordinary cleaning services.

8. Website Information

We try to keep website information accurate, but service descriptions, availability, and other information may change.

9. Contact

Questions about these terms may be directed to Merita Cleaning LLC at 574-800-1870 or meritacleaning1@gmail.com.

These terms are general business information and are not legal advice. Consider having an Indiana attorney review your final customer-service terms, especially your cancellation, liability, and refund provisions.